Customer promise

Everything we do for you has one purpose – to make your business life as simple and rewarding as possible. Our aim is to put you, our client, at the heart of everything we do and strive to provide you with the best possible service. We do this by recruiting passionate people and investing in their training and development – we spend over £1.5 million each year on training our people. We structure each team so you have a personal dedicated accountant who is supported by a back office team of experts, meaning your accountant can provide the most proactive and efficient service possible. We do use technology to support our accountants but we are not a technology lead business. We are primarily a people lead business that uses technology where appropriate, mainly to aid and assist our decision making for you. What this means is when you email or call us with a question it may take us a few hours to deal properly with a query rather than a few seconds to send a bland standard response. I would rather we got you the right answer than the quickest answer.

We take our role as your accountant extremely seriously. You have put your trust in us and we will do all we can not to let you down. We will endeavour to:

• Respond to any question sent to your accountant or any dedicated department within 24 hours. If we need more time, we will update you as soon as we can and we promise to keep you informed of the progress we are making in answering your question
• All of our new clients will be spoken to within 24 hours of joining us

If we fail to do this, please contact me directly at victoria.kelly[@]nixonwilliams.co.uk and I promise to personally look into your question and provide a response as well as a reason as to why we may have let you down.

Vic Kelly
Director of Operations
Nixon Williams